Reference

How We Handle Your Information

We collect account details, wallet transaction records and device logs to keep your bKash, Nagad and Rocket deposits secure and your session stable. Every piece of data we hold has a purpose tied to account integrity, payment verification or support.

Account securityWallet verificationSession logsSupport recordsCookie control

Browse Lobby Read FAQ

What This Policy Covers

basa8 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

This policy explains what data we collect when you create an account, fund it through bKash, Nagad or Rocket, browse the lobby or contact support. We gather your mobile number and wallet details during registration so we can verify withdrawals and keep your balance secure. Device

1
information, IP address and session logs help us spot unusual activity and block unauthorised access attempts. We store transaction records to process payouts and resolve disputes, and we log support conversations so we can track your request history and respond faster next time. Cookies track your
2
session state, language preference and login status so you don't have to re-enter details every visit. We do not sell your personal data to third parties. Access depends on local law and eligible regions; we recommend reviewing this policy alongside our terms to understand how data
3
flows through the platform. If you have questions about what we collect or how long we keep it, reach our support team through the channels listed below.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA PRACTICES

How We Protect What You Share

We built our data handling around four pillars: encryption for wallet transactions, access controls so only authorised staff see sensitive records, retention limits so we don't store logs longer than needed, and clear contact paths when you want to change or delete information.

Wallet Encryption

Every bKash, Nagad and Rocket transaction passes through SSL encryption before it reaches our payment gateway. We tokenise wallet numbers so our support team can verify payouts without seeing your full account details in plain text.

Cookie Controls

We use session cookies to keep you logged in and preference cookies to remember your language choice. You can disable non-essential cookies through your browser settings; the lobby will still load, but you may need to re-select language each visit.

Data Retention

We keep transaction records for accounting and dispute resolution, session logs for security analysis, and support tickets for follow-up context. Inactive account data may be archived after extended periods; contact us to request deletion if you close your account.

Access Requests

You can request a copy of your account data, ask us to correct outdated information or delete records we no longer need to hold. Reach our support team with your registered mobile number to verify identity before we process the request.

POLICY CONTACT

Reach Us About Privacy

If you want to request a copy of your data, ask us to delete inactive records or clarify how we use cookies, contact our support team. We handle privacy questions the same way we handle account issues—through live chat, email and our help centre.

Live Chat Open the chat widget in the lobby footer and ask about data access, retention periods or how to opt out of marketing messages. Our team can pull your account history and explain what information we hold.

Email Support Send your privacy request to our support inbox with your registered mobile number so we can verify your identity. We aim to respond within two business days and provide detailed answers about data handling.

Help Centre Browse our privacy FAQ section for articles on cookie settings, data retention schedules, wallet security practices and how to update your communication preferences without contacting support directly.

Common Privacy Questions

We collect your mobile number, wallet transaction details, device type, IP address, session logs and support conversation history. All of it ties to account security, payment processing or customer service—we don't gather information we don't use.

We share transaction details with payment processors like bKash, Nagad and Rocket to complete deposits and withdrawals. We do not sell your personal information to advertisers or data brokers, and we only disclose records when required by law in eligible regions.

Transaction logs are kept for accounting and dispute resolution; session data is archived after a set period. If you close your account and request deletion, we remove personal details but may retain anonymised records for compliance and fraud prevention purposes.

Yes. Session cookies keep you logged in and are necessary for the lobby to function. Preference and analytics cookies can be disabled through your browser settings without breaking core features, though you may need to re-enter language or layout choices each visit.

Contact our support team through live chat or email with your registered mobile number. We verify your identity, then send a summary of the account details, transaction history and logs we hold. The process usually takes two business days.

Reach our support team and ask to close your account. We remove personal identifiers like your mobile number and wallet details, but we may keep anonymised transaction records for compliance. Deletion is permanent and cannot be reversed once processed.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal Accountbasa8 Login InfoRoulette Masterclass

How We Handle Your Information

How We Protect What You Share

Wallet Encryption

Cookie Controls

Data Retention

Access Requests

Reach Us About Privacy

Common Privacy Questions

01 What personal data does basa8 collect?

02 Do you share my data with third parties?

03 How long do you keep my account records?

04 Can I control which cookies basa8 uses?

05 How do I request a copy of my data?

06 What happens if I want my data deleted?

Privacy Policy

Related pages

Related pages